Refund policy
Allen Family Foods wants every order to arrive in perfect condition. This policy explains what happens when something goes wrong, and how to reach the team.
Food products and returns
Because the soups are food products, returns cannot be accepted once an order has shipped. This keeps every tub that reaches a customer sealed and safe from the facility to the pantry.
Damaged, defective, or incorrect orders
If an order arrives damaged, defective, or incorrect, contact customercare@allenfamilyfoods.ca within 7 days of delivery. Include the order number and a photo of the issue. Allen Family Foods will make it right with a replacement or a refund.
Refunds
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
Order changes and cancellations
To change or cancel an order that has not yet shipped, email customercare@allenfamilyfoods.ca as soon as possible with the order number. Once an order has shipped it can no longer be changed or cancelled.
Contact
Questions about this policy can be sent to customercare@allenfamilyfoods.ca.